Happy Clients

Always appreciate the quick turnaround and the fact that the team always stays on top of what they have done versus what is coming. Focus Forward will always be my first choice for transcripts.

We have used Focus Forward to support our podcast series and they have been phenomenal! The speed and communication has been fast and consistent with an easy streamlined process. Truly, a great partner to work with!

Your team did excellent and quick work! Just keep doing what you’re doing.  You guys are great!

Everyone is so prompt in turning these audios around into transcripts. It seems you must work around the clock. Thank you for what you do, it is much appreciated.

I am so impressed with Focus Forward. They have been finishing our massive logs in record time, and keeping us updated on everything. Really happy with them!

Your Customer service is fantastic. You got right on the job and took a file that was not a normal MP4 file and were able to convert and have it transcribed and delivered over the weekend. Your staff ROCKS.

Focus Forward makes everything so easy. I love being able to upload files to a secure FTP so I don’t have to worry about the files being too large to send via email. Transcriptions are always sent back within 24hrs and the FF staff always makes a point to include my entire team in the email delivery so that everyone has the file.

My most recent experience was exactly like all of my other experiences with Focus Forward – professional, prompt, and correct the first time. I always appreciate your attention to detail.

Everything went well! My PM was great to work with and happy to work with him again in the future.

I loved how easy and quick it is to get the FFwd team to start the transcription project. The turnaround time was great, and the quality of the transcription was fantastic. We really liked that the moderator voice was highlighted, so we can easily figure out who’s who between moderator and participant.

Outstanding work – the transcripts were very accurate and on time. The entire team – from project set-up to delivery were on the ball – communicative and pro-active!

I’ve used Focus Forward several times. Always efficient and effective and the results serve my needs perfectly. I’m also delighted that I’ve worked several times with the same PM which adds a personal touch to have a contact who knows you and your project.

Fast and accurate as always :).

Quick recruit, frequent updates from the FF team. Kind correspondence from both transcription team and recruiting team.

It was fantastic to work with Focus Forward on this project. I have a client with very particular needs for their transcripts and Focus Forward makes sure to meet those needs every time. They also do a good job at understanding the accents of the participants in my interviews.